Shift Leader

A Shift Leader at Guzman y Gomez is responsible for supervising and guiding the restaurant crew during their shifts, ensuring smooth operations, excellent customer service, and adherence to company standards. This role acts as the first point of leadership in the restaurant, bridging communication between crew members and the Restaurant Manager.

• Supervise and support the crew during shifts, ensuring tasks are completed efficiently.
• Monitor food quality, hygiene, and safety standards in compliance with company policies.
• Take and manage customer orders, resolving complaints or issues promptly.
• Assist in training and mentoring new team members.
• Ensure inventory levels are maintained and stock is used efficiently.
• Maintain a clean and organized work environment in both FOH and BOH areas.
• Communicate shift reports and operational issues to the Restaurant Manager.
• Support overall restaurant performance, including sales and customer satisfaction targets.

• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Problem-solving and conflict-resolution skills.
• Basic understanding of food safety, hygiene, and health regulations.
• Organizational skills to manage shift operations effectively.

• High School Certificate (Year 12) or equivalent.
• Previous experience in a fast-food or casual dining environment preferred.
• Experience supervising or leading a small team is advantageous.
• Responsible Service of Alcohol (RSA) certification if working in areas serving alcohol.

• Competitive hourly pay plus potential shift bonuses.
• Staff meals and discounts at Guzman y Gomez locations.
• Flexible working hours, including part-time and casual shifts.
• Training and development programs for career progression (e.g., to Assistant Restaurant Manager or Restaurant Manager).
• Supportive and team-oriented work environment.