Receptionist & Student Support Officer

Sapience College is looking for a friendly, professional, and well-organised Receptionist & Student Support Officer to manage front desk operations and provide support to students, visitors, trainers, and staff.

The successful candidate will be responsible for greeting students and visitors, answering phone calls and emails, handling general enquiries, assisting with student documentation, managing appointments, and supporting daily administrative tasks. This role is suitable for someone with good communication skills, a positive attitude, and the ability to create a welcoming college environment.

• Welcome students, visitors, and staff in a professional manner
• Answer phone calls, emails, and front desk enquiries
• Provide basic course and student support information
• Assist with student forms, records, and documentation
• Schedule appointments and support daily office coordination
• Maintain a clean, organised, and welcoming reception area
• Support administration staff with filing, data entry, and general office tasks

• Good communication and customer service skills
• Friendly, professional, and welcoming attitude
• Basic computer skills, including MS Word, Excel, and Outlook
• Good organisation and time management skills
• Ability to handle phone calls, emails, and front desk enquiries
• Attention to detail and accurate record-keeping skills

• Previous experience in reception, customer service, or administration preferred
• Ability to work with students, visitors, trainers, and staff professionally
• Good written and verbal communication skills
• Ability to manage multiple tasks in a busy office environment
• Willingness to support general administration and student support duties

• Year 12 or High School qualification preferred
• Certificate in Business Administration, Customer Service, or related field is an advantage
• Experience in an education, training, or college environment will be highly regarded

• Opportunity to work in the vocational education sector
• Supportive and professional college environment
• Career growth in reception, administration, and student support
• Chance to work closely with students, trainers, and management
• Builds strong communication, customer service, and office skills
• Meaningful role creating a positive first impression for students and visitors