The Customer Solutions Advisor plays a key role in connecting people with Vodafone’s products and services by delivering exceptional customer experiences in-store and online.You’ll act as the face of Vodafone, helping customers with mobile...
$ 65,000–70,000 / YearlyFull TimeOn-site
Brisbane, Queensland, Australia
WORK PATTERNFull Time
EXPERIENCEFresh
INDUSTRYAdvertising / PR
How to apply
- CV
The Customer Solutions Advisor plays a key role in connecting people with Vodafone’s products and services by delivering exceptional customer experiences in-store and online.
You’ll act as the face of Vodafone, helping customers with mobile plans, broadband services, device upgrades, billing inquiries, and technical support — all while ensuring their needs are met quickly, efficiently, and with a friendly attitude.
Key Responsibilities- Greet and engage customers in Vodafone retail stores or via digital channels.
- Identify customer needs and recommend appropriate Vodafone products, plans, and accessories.
- Achieve and exceed individual and store sales targets (KPI-based).
- Provide accurate information about products, promotions, and service plans.
- Assist customers with troubleshooting devices and billing or service-related queries.
- Maintain store presentation, product displays, and merchandising standards.
- Process sales transactions and manage daily cash/till operations.
- Work collaboratively with team members to ensure excellent customer service.
- Stay updated with new product launches, network updates, and promotions.
| Category | Key Skills |
|---|---|
| Customer Service | Strong communication, empathy, and problem-solving skills; ability to handle customer queries efficiently. |
| Sales Skills | Ability to identify customer needs, recommend products, and close sales to meet store KPIs. |
| Technical Knowledge | Understanding of mobile devices, SIM technology, 4G/5G networks, internet/broadband setups. |
| Communication | Clear, professional verbal and written communication skills. |
| Teamwork | Ability to work effectively in a collaborative retail environment. |
| Adaptability | Comfortable working in a fast-paced, dynamic environment with changing promotions and products. |
- Minimum: High school certificate (Year 12 or equivalent).
- Preferred: Diploma or degree in Business, Retail Management, Marketing, or Communications.
- Experience:
- 1–2 years in customer service, retail, or sales (telecommunications experience is an advantage).
- Basic computer literacy and POS system experience.
- Prior experience in handling customer complaints or support tickets is desirable.
- Competitive salary + performance-based bonuses
- Staff discounts on Vodafone mobile and broadband services
- Career growth opportunities in sales, management, and corporate roles
- Training & development programs for customer experience and leadership
- Flexible work options (part-time, weekends, evenings)
- Paid volunteer leave and community engagement programs
- Health & wellbeing benefits (EAP, gym discounts, etc.)
- Recognition and reward programs for top performers
Connect People is a dynamic Advertising and PR agency focused on building powerful brand stories and meaningful human connections. We craft strategic campaigns, create impactful content, and manage public relations that resonate across digital and traditional platforms. Whether launching a product or shaping a brand’s voice, we connect people with ideas that matter.
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