Dedicated and customer-focused professional with 1 year of part-time experience in customer service and support roles. Skilled in communication, problem-solving, and using CRM tools such as Zendesk. Seeking a Customer Support / Frontline role to provide excellent service and contribute to client satisfaction.
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CANDIDATE PROFILE
Priya S.
Customer Support Assistant
Available immediately
Adelaide, South Australia
EXPERIENCE4 years
CAREER LEVELExperienced Professional
CLASSIFICATIONCustomer Service
- Customer Service
- Data entry
Customer Support Assistant
BrightWave Solutions, Brisbane · Brisbane, Queensland, Australia
Jan 2023 – PresentResponded to customer queries via email, phone, and live chat, ensuring timely resolution. Assisted in managing customer accounts and maintaining accurate records in the CRM system. Tracked customer issues and escalated unresolved cases to supervisors, improving response efficiency. Collected customer feedback to suggest service improvements.
Frontline Customer Service Representative (Internship / Part-Time)
Sunrise Retail Group, Brisbane · Brisbane, Queensland, Australia
Jun 2022 – Dec 2022Provided in-person support and guidance to customers in a retail environment. Handled complaints and queries effectively, achieving high customer satisfaction scores. Assisted in training new staff on customer service procedures and CRM usage. Processed transactions and ensured accurate record-keeping for daily operations.
Diploma in Business (Customer Service Focus)
Griffith University, Brisbane, QLD, Australia · Diploma · Vocational Diploma / Trade Qualification
Completed Oct 2026 · Brisbane, Queensland, Australia